Terms and Conditions – Kenya


1. Introduction

These Terms and Conditions govern the use of our website and the purchase of products from our store. By placing an order, you agree to these terms. We operate in accordance with applicable consumer protection laws of Kenya.

2. Business Information

Business Name: Lush Living

Location:
Shop 003, Ground Floor, Muriama Court
Thika Road, Kahawa Wendani

Phone & WhatsApp: +254 794 604 173
Email: info@lushliving.co.ke

3. Orders and Payments

All orders are subject to product availability.

Prices are displayed in Kenyan Shillings (KES).

Payment must be completed before order processing begins.

We reserve the right to cancel orders in case of:

Pricing errors

Stock unavailability

Suspicious or fraudulent activity

4. Shipping Policy

We offer free shipping within Kenya.

Order Cut-Off Time: 6:00 PM (GMT+03:00 Nairobi Time)

Processing Time: 0–1 business days (Monday to Saturday)

Transit Time: 1–6 business days

Estimated Delivery Time: 1–7 business days

Delivery times may vary due to location, public holidays, weather conditions, or unforeseen courier delays.

5. Return & Exchange Policy

We accept returns and exchanges for defective and non-defective products under the following conditions:

Requests must be made within 14 days of delivery.

  1. Returned items must be:
  2. Unused
  3. Unassembled
  4. In original packaging
  5. In new and resalable condition
  6. Include all accessories, manuals, and parts

We reserve the right to reject items that do not meet these conditions.

6. Return and Exchange Process

Customers must:

  • Contact us within 14 days of delivery.
  • Provide order details and proof of purchase.
  • Provide photos of the product and packaging for damaged or defective items.
  • Wait for approval before returning the product.

Returns may be made through:

Our showroom

Shop 003, Ground Floor, Muriama Court
Thika Road, Kahawa Wendani

OR

Courier services (such as G4S) after return approval.

Returns sent without approval may be rejected.

7. Return Shipping Costs

Return label is included in the package at no extra cost.

Lush Living covers the return shipping costs for approved returns and exchanges.

No restocking fees are charged.

Return shipping costs are processed in Kenyan Shillings (KES).

8. Refund Policy

Refunds are processed within 5 business days after product inspection.

Refunds are issued using the original payment method.

Refunds are made in Kenyan Shillings (KES).

9. Damaged or Defective Products

Customers must report damaged or defective items within 48 hours of delivery and provide clear photographic evidence of the product and packaging.

10. Non-Returnable Items

The following items cannot be returned or exchanged:

Custom-made or special-order furniture

Assembled or installed furniture

Clearance or final sale items

Items damaged due to misuse, negligence, or improper handling

11. Exchanges

Exchanges are subject to product availability.

If replacement products are unavailable, a refund will be issued instead.

12. Limitation of Liability

We are not liable for:

Delivery delays caused by third-party couriers

Damage caused after delivery

Improper installation or misuse of products

13. Intellectual Property

All website content including images, product descriptions, text, logos, and branding is the property of Lush Living and may not be reproduced, distributed, or used without written permission.

14. Policy Changes

We reserve the right to update these Terms and Conditions at any time. Customers are encouraged to review this page periodically.

15. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Kenya.