Privacy Policy – Kenya
1. Introduction
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or purchase products from us. We operate in accordance with the Data Protection Act, 2019 of the Republic of Kenya.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following information when you interact with our website:
Full name
Phone number and WhatsApp contact
Email address
Physical delivery address
Payment information (processed through secure third-party payment providers)
Order details and purchase history
Communication records with customer support
We only collect information that is necessary to process orders and improve customer service.
3. How We Use Your Information
Your information is used to:
Process and deliver orders
Provide customer support
Manage returns, refunds, and exchanges
Improve website functionality and customer experience
Communicate order updates and delivery information
Comply with legal and regulatory requirements
4. Data Protection and Security
We implement reasonable security measures to protect your personal information from:
Unauthorized access
Data loss
Data misuse
Unauthorized disclosure
However, no online system can guarantee 100% security.
5. Sharing of Information
We do not sell or trade customer information.
We may share information only with:
Payment processing providers
Delivery and courier partners (such as G4S courier services)
Legal authorities when required by law
These third parties are required to protect your information.
6. Cookies and Website Tracking
Our website may use cookies to:
Improve user experience
Remember user preferences
Analyze website traffic
Users may disable cookies through their browser settings.
7. Customer Communication
We may contact customers via:
Phone
This communication is only related to:
Orders
Delivery updates
Customer service support
Promotional offers (if you opt in)
8. Data Retention
We retain customer data only for as long as necessary to:
Complete transactions
Provide customer support
Comply with legal requirements
9. Your Rights
Under Kenyan data protection laws, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of personal data (subject to legal obligations)
Withdraw marketing consent
To exercise these rights, contact us using the details below.
10. Third-Party Services
We may use third-party services for:
Payment processing
Shipping and delivery
Website analytics
These providers have their own privacy policies.
11. Children’s Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect information from minors.
12. Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this website.
13. Contact Information
If you have questions about this Privacy Policy, contact us:
Phone & WhatsApp: +254 794 604 173
Email: info@lushliving.co.ke
Location: Shop 003, Ground Floor, Muriama Court, Thika Road, Kahawa Wendani, Kenya
