Frequently Asked Questions
Where is Lush Living located?
Shop 003, Ground Floor, Muriama Court, Thika Road, Kahawa Wendani, Kenya.
Do you offer delivery services?
Yes. We offer free delivery within Kenya.
Delivery time is 1–7 business days depending on location.
What payment methods do you accept?
Cash on Delivery (COD)
Bank Transfer
Bank Details:
Lush Living
Account Number: 4890 0101 0013 5957
Currency: Kenyan Shillings (KES)
Do you accept returns and exchanges?
Yes. Returns and exchanges are allowed within 14 days of delivery.
Items must be unused, unassembled, and in original packaging.
A return label is included in the package at no extra cost.
What if my item is damaged?
Report damaged or defective items within 48 hours of delivery with clear photos of the product and packaging.
What is your order processing time?
0–1 business days
Monday to Saturday
Orders placed after 6:00 PM are processed the next business day.
Do you charge restocking fees?
No. We do not charge restocking fees.
Who pays for return shipping?
Lush Living covers the return shipping cost for approved returns and exchanges.
A return label is included in the package for easy returns.
How can I contact customer service?
📞 +254 794 604 173
📧 info@lushliving.co.ke
💬 Chat on WhatsApp
