Payment Policy – Kenya
1. Accepted Payment Methods
We accept the following payment methods:
✅ Cash on Delivery (COD)
Available for selected deliveries within Kenya.
✅ Direct Bank Transfer
Customers can pay directly to our bank account before order processing.
2. Bank Payment Details
Lush Living
Bank: Lush Living
Account Number: 4890 0101 0013 5957
Customers must include order details as payment reference to help us verify payments quickly.
3. Order Processing
Orders are processed after payment confirmation for bank transfers.
Cash on Delivery orders are processed after order confirmation.
Orders without confirmed payment may be delayed or cancelled.
4. Cash on Delivery (COD) Terms
Cash on Delivery is available subject to:
Delivery location availability
Order verification
Customer availability to receive and pay upon delivery
For COD orders, payment is collected after visual inspection of the product.
5. Payment Currency
All payments must be made in Kenyan Shillings (KES).
6. Order Details Requirement
Customers must provide:
Order number
Full name
Phone number
Delivery address
This ensures proper order identification and delivery processing.
7. Payment Security
We do not store sensitive card or bank login details.
Customers should only make payments using official business communication channels.
8. Payment Confirmation
Customers must send proof of payment for bank transfers via:
Payment verification is required before order dispatch.
9. Refunds
Refunds will be processed according to our refund policy:
Within 5 business days after product inspection
Refunds are issued using the original payment method
Refunds are made in KES
10. Payment Disputes
For any payment disputes, contact us immediately using the details below.
11. Contact Information
Phone & WhatsApp: +254 794 604 173
Email: info@lushliving.co.ke
Location: Shop 003, Ground Floor, Muriama Court, Thika Road, Kahawa Wendani, Kenya
12. Policy Updates
We reserve the right to update this payment policy at any time.
